Delivery & Refund

Delivery

We make sure to execute the order in accordance with its description and price. If the order cannot be executed in accordance with the description, we will carry out the order as best as possible in the interests of the customer.
If the recipient is absent, we will communicate to the person who ordered the recipient and he will be invited to come to the store to pick up the bouquet.
During a mourning (cemetery, church, crematorium …) or delivery to a public place (hospital, clinic, rest home, retirement home, hotel, maternity, town hall …), the buyer should know that the delivery note may not be provided to him at his request because of the difficulties encountered in these places.
In the event of absence, the recipient must immediately contact Royal Flor 3, the address of which appears on the passage advice note and go as soon as possible to the store to take possession intended for him. A second delivery cannot be requested.
The bouquet should be taken within 2 (two) days due to the perishable nature of the flowers. If the limits of conservation of flowers are exceeded when the recipient manifests, the flowers cannot be delivered to him and the order will be considered as fulfilled.
The delivered products can differ according to the season, the supply of the moment and the variety of flowers available. The photos presented on the Royal Flor 3 on website have an illustrative value and are non contractual.

Delivery delay :

From Monday to Saturday inclusive, all orders placed :

• before 12 noon, can be delivered the same day in Brussels.
• after 12 noon, will be delivered the next day in Brussels and the rest of Belgium.
  Any order placed on Saturday before 12 noon can be delivered the same day in Brussels.
  Any order placed on Saturday after 12 noon will be delivered the next day in Brussels or from Monday for the rest of Belgium.
  Royal Flor cannot guarantee deliveries on public holidays and cannot guarantee a specific delivery time but will endeavor to respond to your request.
  We make no deliveries outside of Belgium.
  We process emails and orders received during our working hours only (Monday 1pm-7pm, Tuesday to Saturday 8.30am-7pm and Sunday 9am-1pm).
  The information given by the buyer when taking the order (digital code, address, telephone number required), and in case of error in the information of the recipient’s contact details, it is upon the buyer’s responsibility and not ours if the product could not have been delivered.

When placing your order, you can indicate delivery instructions for example drop the flowers at the door or give them to a neighbor if the recipient is absent. If one of these options is indicated, we cannot be held responsible if the flowers are stolen.
These instructions are indicative, it is up to us and our delivery person to decide whether to follow the instructions or not. Without any specific instructions, we will mostly try to telephone the recipient beforehand and make the delivery only afterwards. In this case, the order cannot be canceled.

Refund policy

Refunds are left to the discretion of management.
If the products are damaged or defective, due to the perishable nature of our products, we advise you to send us your complaint within 1-2 working days after the delivery date.
We guarantee five days freshness for your flowers, plants or related items after the delivery date. If the flowers arrive damaged or withered you must take a photo and send it to us by email or bring the flowers to the shop.
We will replace the damaged flowers free of charge.